Legal
Privacy Policy
Last updated: July 17, 2026 · Draft pending legal review
1. Who we are
CloudX (“we”, “us”) provides property management software at cloudxusa.com. This policy describes what we collect, why, and the choices you have. Questions: contact us.
2. Information we collect
Account data — name, email, company name, and password hash when you create a workspace. Customer content — the property, resident, lease, financial, and document data your organization stores in the product. You control this content; we process it only to provide the service. Usage data — log and device information used for security, auditing, and product improvement.
3. How we use information
To operate and secure the service, provide support, process subscriptions, send transactional messages, and improve the product. We do not sell personal information, and we do not use your customer content to advertise to your tenants.
4. AI features
AI features process your organization's data to answer your questions and draft actions you approve. AI outputs are generated on your request, scoped to your organization, and logged in your audit trail.
5. Sharing
We share data only with service providers needed to run CloudX (hosting, payments, email), under contracts limiting their use of it, or when required by law.
6. Security
Data is encrypted in transit, isolated per organization, and protected by role-based access controls and audit logging. No system is perfectly secure; we work continuously to protect your information.
7. Retention & your rights
We retain data while your account is active. You may export your data at any time and request deletion of your account and its content. Depending on your location, you may have additional rights (access, correction, portability) — contact us to exercise them.
8. Changes
We'll post updates to this policy here and note the effective date above. Material changes will be announced in the product.